Frequently Asked Questions

What is the concept?

We are very aware of the chemicals present in the cosmetics / products available in the market. We also want to personally adopt a lifestyle with less waste (without packaging). We know that it preoccupies many of you and we want to give you the tools to reduce chemicals and use less packaging. Each box will allow you to make your own home cosmetics with instructions. We will also include a 100% natural homemade soap in each box.

When will I receive my box?

I can take from 2 to 10 business days to receive your box depending on where you live. Post Canada is handling the packages.

Are the ingredients vegan?

All the products we send you are vegan, apart from the beeswax. Many vegan uses products from beekeeping, because of the wonderful benefits they bring. However, we are aware of the problems related to their use and will try to limit it as much as possible by using vegan wax.

Can I buy the boxes if I have allergies?

The ingredients will be mainly vegetable oils and essential oils. Be sure to read the ingredients before handling them. If you have an allergy to a vegetablee or essential oil, you can either omit it or replace it with another oil. If you do not know what to replace it with, do not hesitate to write to us.If you are pregnant or want to use the products on children, we strongly advise you to omit the essential oils. We are not responsible for allergic reactions.

Will you be making a box to make soap?

Unfortunately no. An essential product in the manufacture of soap (sodium hydroxide for solid soaps and potassium hydroxide for liquid soaps) can not be sent by post. That’s why we decided to include one in the monthly box.

What happens if I mess up the recipe?

Our recipes are all tested and beginner level, so there should be no problem. If you miss a recipe, you will always have the instructions to try again. We can not be held responsible for inconclusive results.

You sey you want to reduce waste but you send boxes, is this logical?

We think it is a necessary evil if we want to democratize the art of making our products at home. The containers included in your box will all be reusable, if not recuperable.

Will I be able to see my orders after the purchase?

Yes, when you make your order, click on Create and Account. You will then be able to ho back onto the website and go in the login section to see your purchases and other details.

Can a buy a box as a gift?

Of course! Make sure you enter the billing and shipping details correctly. If you wish that we put a note in the box, let us know in the Note section at check-out.

I made a purcharse but haven't received an email, what happened?

You should normally receive a confirmation email at time of purchase and when the boxes are sent. If you haven’t received an email, please check in your Spam.

Who are your suppliers?

We get all the ingredients at trusted suppliers. However, since we don’t have preferred agreement and to be free to choose the best suppliers in each case, we cannot give you a list of the suppliers.

You are a company that would want to sponsor or offer ingredients for your boxes?

We would be delighted to collaborate with you! Please contact us at [email protected]